Debt Collection

In the highly sensitive market of debt collection earning the trust of our clients and customers is paramount to our success. We are a trusted partner to some of the UK’s largest institutions, with whom we value close and long-standing relationships.

The primary advantage of using stevensdrake over a traditional debt collection agency is that we seamlessly escalate our recoveries strategies internally from pre-legal collections to legal recoveries internally. This improves efficiency and effectiveness without compromising quality or compliance.

The Collections team has been recognised by the leading independent legal directory, The Legal 500, for a number of years.

Compliance

We have a proven track record in debt recovery under the strict dual regulatory requirements as set out by the Financial Conduct Authority and Solicitors Regulation Authority.

Although our focus is on maximising the recovery of each portfolio, our first priority is to collect outstanding accounts in a compliant and ethical manner, whilst taking into account mutual reputational risk.

Our experience of managing compliance in a proactive, holistic manner contributes to efficiency, increases effectiveness and ensures protection of our clients’ reputation.

Strategy

The Firm has experience in developing bespoke recoveries strategies dependent on the nature of the debt, placement type and recovery requirements.

Due to varying debt types and the dynamic nature of client requirements, collection strategies are designed and agreed at client level. Contact strategies are fully documented, transparent and offer appropriate levels of forbearance throughout the customer journey.

Experience

stevensdrake has been collecting debt portfolios for in excess of 40 years on behalf of a number of household name creditors for whom brand protection is vital.

Our experience spans a wide range of debt types including consumer and commercial loans, credit cards, asset finance and motor finance.

Services

Pre-legal Collections: we will assign your portfolio to a named, contactable Paralegal who will provide full progress reports and who will be able to make recommendations on escalation where required. Prices are dependent on volume, balance and frequency of submissions.

Legal Collections: our transparent fixed pricing schedule and our extensive experience in ascertaining which accounts merit litigation through a cost benefit analysis at account level allow our clients to make informed commercial decisions with confidence.

Enforcement Services: every effort is made to recover your debt cost effectively. The methods of enforcement will vary, dependent on our earlier assessment and are only applied for subject to client consent.