We understand that in a competitive debt recovery market securing the best net return whilst safeguarding your reputation is key.
We treat each customer as an individual and do not operate a one size fits all approach to our contact strategies. We understand that being in financial difficulties can be stressful and therefore take the time to build relationships with customers who express an interest in voluntary resolution of their account.
If after numerous contact attempts voluntary resolution cannot be finalised, recommendations regarding escalation to litigation and subsequent enforcement always take into consideration information relating to the customer’s financial circumstances. This ensures we recommend appropriate and cost effective solutions at individual account level.
Treating Customers Fairly
stevensdrake are wholly committed to delivering fair outcomes for customers and operate a zero tolerance approach to unfair treatment of customers.
We consider TCF to be the cornerstone of our culture. We are focused on fair outcomes in all interactions with our customers therefore mitigating the risk of customer detriment and ensuring appropriate levels of forbearance are shown throughout the customer journey.
Our team assess each case with regard to the customers’ individual circumstances, relevant legislation, guidelines and industry best practice. Numerous contact attempts are made within our pre-legal recoveries strategies to engage with customers with the aim of agreeing voluntary resolution by letter, telephone and email where appropriate.
All repayment arrangements are negotiated and agreed on the basis of the customer’s affordability which is rigorously assessed by us and in-line with client requirements.
Where opportunities for voluntary resolution have been exhausted, and should legal action be necessary, stevensdrake support you throughout the legal process from judgment through to enforcement.
Our highly experienced team complete a cost benefit analysis at account level to establish the most suitable course of action and liaise with clients throughout the process prior to legal proceedings being issued.
We will explain which course of action is considered to have the highest propensity for recovery and discuss related costs with you.
stevensdrake are experienced in securing recovery through all available enforcement methods including but not limited to Attachment of Earnings, Charging Orders and Insolvency.