The Collection team at Crawley based solicitors, stevensdrake, have achieved accreditation status with the Credit Services Association’s Collector Accreditation Initiative (CAI) testing scheme. The industry test is designed to assess individual collectors’ knowledge and scope of understanding regarding industry Compliance, Regulatory Guidance and Legislative Framework. Harry Tumber, Head of Collections at stevensdrake, said: “We are extremely proud of our accreditation status. The CAI kite mark is widely recognised within the industry as a benchmark of a required standard of knowledge for customer facing staff.
As an organisation we are proud to be associated with the initiative and we will utilise the annual results as a basis to identify individual training needs.” Harry added: “At stevensdrake we continue to uphold our reputation as a leading commercial law firm in the South East offering a full range of collections solutions including pre-legal collections, legal recoveries and enforcement services. We utilise our vast experience to help clients make informed decisions and ensure appropriate solutions are recommended to effect compliant recovery of outstanding accounts. It’s important to us and our clients that we stay at the forefront of our market, this latest accreditation highlights that commitment and provides confidence in our mutual brand protection strategy with clients.” The Collections department at stevensdrake handle a substantial volume of consumer debt, particularly related to consumer and commercial loans, credit cards, and motor finance debt – both in the UK and internationally and are retained by several major national and international brands.