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Debt Collection

In the highly sensitive market of debt collection earning the trust of our clients and customers is paramount to our success.

Our debt collection team specialise in the following practice areas:

  • Consumer Debts
  • Commercial Debts
  • Motor & Asset Finance
  • Recovery of Goods
  • Debt Purchase

Debt Collection

Our award-winning team have been collecting debt portfolios for over 40 years and are a trusted partner to some of the UK’s largest institutions. We are fully authorised by the Financial Conduct Authority for debt collection.

Our experience spans a wide range of debt types including consumer, commercial, motor and asset finance and debt purchase.

The advantage of using stevensdrake over a traditional debt collection agency is that we have extensive experience in seamlessly escalating our bespoke strategies from pre-legal collections to legal recoveries where appropriate.

We continuously review our performance collaboratively with our clients to ensure we test, learn and adapt continuously to improve performance.

Our transparent fixed pricing schedule and our extensive experience in ascertaining which accounts merit litigation allow our clients to make informed commercial decisions with confidence.

Compliance

We have a proven track record in debt recovery under the strict dual regulatory requirements as set out by the Financial Conduct Authority and Solicitors Regulation Authority.

Although our focus is on maximising the recovery of each portfolio, our first priority is to collect outstanding accounts in a compliant and ethical manner, whilst taking into account mutual reputational risk.

Our experience of managing compliance in a proactive, holistic manner contributes to efficiency, increases effectiveness and ensures protection of our clients’ reputation.

Strategy

The Firm has experience in developing bespoke recoveries strategies dependent on the nature of the debt, placement type and recovery requirements.

Due to varying debt types and the dynamic nature of client requirements, collection strategies are designed and agreed at client level. Contact strategies are fully documented, transparent and offer appropriate levels of forbearance throughout the customer journey.

Experience

stevensdrake has been collecting debt portfolios for in excess of 40 years on behalf of a number of household name creditors for whom brand protection is vital.

Our experience spans a wide range of debt types including consumer and commercial loans, credit cards, asset finance and motor finance.

Services

Pre-legal Collections: we will assign your portfolio to a named, contactable Paralegal who will provide full progress reports and who will be able to make recommendations on escalation where required. Prices are dependent on volume, balance and frequency of submissions.

Legal Collections: our transparent fixed pricing schedule and our extensive experience in ascertaining which accounts merit litigation through a cost benefit analysis at account level allow our clients to make informed commercial decisions with confidence.

Enforcement Services: every effort is made to recover your debt cost effectively. The methods of enforcement will vary, dependent on our earlier assessment and are only applied for subject to client consent.

Specialisms

Motor and Asset Finance

The Recovery of Goods Centre is a specialist service offered by stevensdrake solely focused on asset recovery and collections for the motor finance industry. We offer a unique, personalised end-to-end solution including ROG proceedings through to litigation and enforcement where necessary.

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Consumer Debt

We understand that in a competitive debt recovery market securing the best net return whilst safeguarding your reputation is key.

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Commercial Debt

At stevensdrake, we recognise the need to maximise our clients’ cash flow and our aim is to: make invoices a priority to pay through attempts to secure voluntary resolution, or; to compel payment through litigation where previous attempts have failed.

Debt Purchase

As a highly regulated law firm we provide our debt purchase clients with a holistic solution encompassing pre-legal collections, legal recoveries and enforcement services.

As a trusted partner to major national and international companies we have a proven track record in maximising recoveries under the strict dual regulatory requirements as set out by the Solicitor’s Regulation and Financial Conduct Authorities.

We have close and long standing relationships with some of the largest debt purchasers in the UK. Our focus is on maximising our clients’ return on investment for each portfolio whilst handling recoveries in a highly professional, compliant and sensitive manner.

Our experience spans a wide range of debt types including:

  • Unsecured loans
  • Credit cards
  • Asset finance 
  • Motor Finance debts
  • Commercial Recoveries

Industry Recognition:

2017 Credit Awards: Winner -Best Law Firm for Collections

2017 Car Finance Awards: Finalist – Best Law Firm

2017 Collections & Customer Service Awards: Finalist – Best Legal Services Provider

2018 British CICM Credit Awards: Finalist – Legal Team of the Year

2020 The Legal 500 UK Leading Firm

Client Feedback

“We have used stevensdrake solicitors for a number of years for both debt collection services and litigation. Their approach and advice are straightforward, relevant and commercially viable. Their personal and professional service is greatly appreciated. We consider the relationship to be a partnership rather than that of client/customer"
“stevensdrake achieve positive outcomes in our most difficult cases. They have revamped their pre-legal process to give customers more information about the process, earlier, instead of taking the traditionally abrupt approach of simply serving a Letter Before Action. This exemplifies their commitment to a higher standard of collections conduct”
“stevensdrake have become a trusted partner, working proactively and collaboratively to ensure that we are receiving the right level of reporting, and the right outcomes time and again.”
“We know when we place a case with stevensdrake that we can have the utmost confidence that it will be worked in the right way every time”

Who to contact to learn more

Our team members below specialise in Debt Collection and will be able to help with all your questions.

Debbie Mottley

Director, Head of Collections

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News & Articles

Posted
April 9, 2018
News
stevensdrake named as a finalist for Law Firm of the Year!
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Posted
January 24, 2018
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Our views on the consultation of Issuance of County Court Judgements
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Posted
June 14, 2016
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Legal Collections - Delivering best practice for vulnerable customers is a no brainer, right?
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May 18, 2016
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Legal Collections - So what does Vulnerable look like?
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April 22, 2016
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Legal Collections – How do you know you need a Law Firm to solve your debt problem?
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March 21, 2016
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Legal Collections – How far will the ripples spread now PDHL is sunk?
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April 7, 2016
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Should you use a Legal Partner or a Debt Collection Agency for debts?
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February 26, 2016
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Compulsory gender pay reporting on its way
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February 25, 2016
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Legal Collections - Whatever happened to debt collectors?
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August 3, 2016
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Legal Collections – the 10 Best Non Payment Excuses
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June 1, 2016
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Legal Collections – 8 Myths believed by Debt Collectors
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December 10, 2015
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Legal Collections – It’s beginning to look a lot like Christmas… dare you Collect?
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November 23, 2015
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Legal Collections – 8 Myths about Debt Collection
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October 13, 2015
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Legal Collections – Are you Treating Customers Fairly (TCF) or Nicely???
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September 29, 2015
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Legal Collections – What is a difficult customer Elvis?
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September 14, 2015
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Legal Collections – Customer vulnerability… can WE really regulate it?
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August 28, 2015
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Legal Collections – Sorry MJ, It’s not always Black and White
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August 3, 2015
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Legal Collections – What about the Customer Experience?
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January 9, 2015
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Legal Collections – How complaints can improve your business
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February 3, 2015
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Legal Collections - Communication let me down and other Spandau songs
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February 18, 2015
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Legal Collections – Isn’t ‘Treating Customer’s Fairly’ a given?
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March 11, 2015
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Legal Collections – Who still thinks we are all Gangsters?
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March 25, 2015
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Legal Collections – What not to do when you owe money!
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April 8, 2015
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Legal Collections – Debt Collectors are ‘Under Pressure’
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May 28, 2015
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Legal Collections – Has compliance improved your collections?
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June 12, 2015
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Legal Collections – We have the technology!
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June 25, 2015
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July 9, 2015
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Legal Collections – Why U2 need a good Legal Partner!
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January 9, 2015
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November 28, 2014
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Legal Collections – The after party hangover!
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November 28, 2014
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The Season of Goodwill
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November 25, 2014
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Legal Collections – 10 common excuses not to pay
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October 16, 2014
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Legal Collections – 8 Reasons to set up a payment plan
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August 6, 2014
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Legal Collections – It’s a brave new world
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May 28, 2014
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A Guide to Debt Recovery
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Posted
September 17, 2013
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Prevention Better than Cure – Prompt payment
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Posted
February 6, 2013
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Charging Orders – All Change (or No Change?)
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Posted
November 21, 2012
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stevensdrake responds to cash-strapped businesses
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