Reporting to: Head of Collections Department: Debt Collection

1. Purpose of Role:

The role will require the post-holder to provide service for the Debt Recovery Department, ensuring that there is a consistent and professional level of service at all times.  To ensure all contacts are properly recorded and done so in complete compliance with all legislative requirements and company procedures.

The Debt Recovery Assistant must be able to:

- Identify and achieve solutions to problems and disputes;  

- Work well under pressure;  

- Adhere to SRA and FCA rules;  

- Be driven and positive;

- Work under one's own initiative

- Demonstrates an awareness of the professional standards required when working within a regulated law firm and the importance of delivering a quality service to our clients.

2. Responsibilities and Duties

Duties will include:

- Data entry into our CRM system

- Distribution and handling of post

- Appointing 3rd parties/subcontractors when applicable

- Investigation and research tasks to identify customers' financial circumstances

- Telephone collections;

- Sending letters/emails;

- Handling incoming calls and correspondence;

- General administration duties

- Processing of litigation cases such as obtaining Judgments, Charging Orders, Attachment of Earnings, etc.

3. Qualifications and Skills

Experience of debt recovery and collections is essential. Must have a minimum of 2 years of experience in legal recoveries, obtaining Judgments, charging orders, attachment of earning etc. You will need to demonstrate experience in dealing with people, possibly in a customer service environment. The ideal candidate will be confident in dealing with clients and debtors on the telephone. Training will be provided.

Skills:  

- Computer skills, including Internet Explorer and all MS Office programmes;

- Excellent communication & people skills (written, verbal and telephone);

- Good negotiation skills;

- To be target-driven;

- Have experience in debt recovery legal processes.

- Be a good team player and flexible.

4. Working Hours

Monday to Friday

Shifts will rotate according to business requirements, 8 am to 4:30 pm and 8:30 am to 5 pm

2 days per week working remotely after the initial probation period.

If you would like to apply for this role or find out more information, please email Debbie Mottley, Director and Head of Collections, at Debbie.Mottley@stevensdrake.com